Open to opportunities

Nasim Uddin

@nasimuddin

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CompTIA A+ PC Technician delivering Tier II support, troubleshooting, and customer-focused resolutions.

United States

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What I'm looking for

I’m looking for a team where I can own Tier II PC/desktop and network troubleshooting, solve issues fast, and keep customers fully supported—leveraging my CompTIA A+ skills, QA testing mindset, and call-center experience to deliver reliable outcomes.

I am a motivated and detail-oriented professional actively seeking remote job opportunities, particularly in Data Entry and Customer Support roles. I have strong skills in accuracy, organization, and time management, and I am comfortable working independently in a remote environment.

I am proficient in handling data entry tasks with a focus on speed and precision, ensuring high-quality and error-free work. In customer support roles, I bring a patient and professional approach to assisting customers, resolving inquiries, and maintaining a positive user experience through clear communication.

I am highly adaptable, quick to learn new tools and systems, and committed to meeting deadlines consistently. I am especially interested in remote positions where I can contribute effectively while continuing to grow my skills in Data Entry and customer service fields.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Swissport USA Inc

May 2019 - Present (7 years 1 month)

Supervised customer service representatives in the manager’s absence and coordinated on-time flight operations. Issued tickets in accordance with airline policies and procedures.

Customer Service Team Supervision Airline Ticketing Policy Compliance Passenger Support

Customer Support Representative

TTEC Inc

Apr 2020 - May 2021 (1 year 1 month)

Provided high-volume inbound customer support in a call center environment, assisting clients with account and unemployment benefits debit card inquiries for BOA.

Customer Support Inbound Call Center Tier II Support Account Support Customer Service Troubleshooting

Customer Service Agent

Matrix Aviation Inc

Apr 2019 - Sep 2019 (5 months)

Issued tickets on behalf of Alitalia after verifying passenger travel documents. Provided customer support while following airline ticketing procedures.

Airline Ticketing Document Verification Customer Service Policy Compliance Passenger Support

Customer Support Associate

AndThat! (Bed Bath & Beyond)

Oct 2017 - Apr 2019 (1 year 6 months)

Served as a front-line customer service representative, assisting customers with inquiries and needs. Focused on resolving customer issues through effective communication and service.

Customer Support Communication Service Delivery

Brand Ambassador

Interactions Marketing Inc

Sep 2017 - Dec 2018 (1 year 3 months)

Conducted product demonstrations and provided product reviews to customers. Delivered on-site customer engagement and gathered customer feedback on products.

Product Demonstrations Customer Engagement Product Reviews Sales Support Marketing Events Customer Feedback

Software Quality Assurance

IT Excel Inc

May 2016 - Dec 2018 (2 years 7 months)

Tested and validated web service applications using defined test cases. Supported software quality efforts by executing testing activities and documenting results.

Software Quality Assurance Web Testing Test Cases Validation Test Execution

Quality Assurance Engineer

Wells Fargo Bank

Oct 2014 - Apr 2016 (1 year 6 months)

Tested web service applications using SOAP and WSDL and executed automated test cases in a Virtual Service Environment (VSE). Performed regression and pre-production testing using ITKO Lisa.

QA Engineering SOAP WSDL Automated Testing Virtual Service Environment (VSE)Regression Testing Pre Prod Testing ITKO Lisa

Front Desk Clerk-Cashier

Souza’s Market

Aug 2012 - Sep 2014 (2 years 1 month)

Troubleshot, repaired, and maintained store computer networking systems. Processed check-cashing and Western Union transactions and prepared daily cash register and sales reports.

Network Troubleshooting IT Support Maintaining Networks Western Union Transactions

Entrepreneur / IT Consultant

Nash Networking

Dec 2009 - Jul 2012 (2 years 7 months)

Provided desktop support and IT consulting for business and home networking needs. Delivered installation and troubleshooting services for customer networking environments.

IT Consulting Desktop Support Home Networking Support Business Networking Support Troubleshooting

Tier II System Tech Support

AT&T Inc

Nov 2007 - Nov 2009 (2 years)

Provided Tier II call center systems and technical support, including modem and router setup and remote access troubleshooting. Resolved issues related to email and web browser performance and connectivity.

Tier II Support Remote Access Email Troubleshooting Network Troubleshooting

Assistant Manager/Desktop Support Tech

First Congregational Church

Sep 2005 - Oct 2007 (2 years 1 month)

Provided desktop and laptop support for employees, including installing, configuring, and updating operating systems and applications. Troubleshot issues with email, internet, printers, and network connectivity.

Desktop Support OS Installation Email Troubleshooting Printer Support end user support

IT Technician

T and D Communications Inc

Mar 2005 - Aug 2005 (5 months)

Installed and tested voice and data cabling as an IT technician. Supported network cabling work by performing installation and verification tasks in the field.

Voice Cabling Network Cabling