Typrest Grier
@typrestgrier
I resolve desktop, network, virtualization, and endpoint support issues across Windows, macOS, and Linux.
United StatesWhat I'm looking for
I've supported travel agents at God’s Great Light Travel Company since 2019, configuring computers, VPNs, domains, email, routers, mobile hotspots, presentation technology, and remote support across locations and time zones.
I troubleshoot Windows, macOS, Linux/Unix, desktop hardware, LAN/WAN connectivity, account access, endpoint protection, patches, and software updates. I also document resolutions, monitor system performance and logs, and escalate security risks to help maintain reliable IT operations.
Previously, I provided Tier 1–2 customer and remote technical support at Cox Communications and Support.com, resolving internet, phone, cable, VPN, firewall, TCP/IP, DNS, malware, and remote desktop issues.
Experience
Work history, roles, and key accomplishments
Information Technology Support Specialist
Jun 2019 - Present (7 years 3 months)
⦁ Help different travel agents pick computers based on their needs
⦁ Operating system installation
⦁ Helped upgrade computer peripherals: Printer, keyboard, camera, microphones
⦁ Help set up VPNS, Office software, Microsoft Office, and LibreOffice, Obs. Buffer. Zendesk. TeamViewer, and Canva. Figma.
⦁ Training users,
⦁ Set up media projectors. Set up sound systems. Help set up presentations.
⦁ Se
Personal Computer Technician
Temporary
Worked as Customer Service Specialist at Cox Communications.
Answer telephone or video calls, or work over chat platforms to address customer concerns and questions about different types of product or service options.
- Provided Tier 1–2 support for LAN/WAN networks, VPNs, and firewall-related issues, ensuring secure connectivity for customers.
- Troubleshot network protocols (TCP/IP, DNS) and escalated complex cases requiring deeper packet analysis.
-
Worked as Support Technician at Support.com.
Provided Tier 1 Technical Support for Internet, phone, and cable services.
- Resolved technical issues across Windows, Linux, and macOS systems, with emphasis on endpoint security and patch compliance.
- Utilized remote desktop tools to troubleshoot and secure client environments.
- Assisted customers with malware detection and removal, reinforcing system integrity.
- Authored step-by-step
Education
Degrees, certifications, and relevant coursework
ITT Technical Institute
Bachelors of science, Information systems and cyber security
2014 - 2016
ITT Technical Institute
Associate's degree, Network and System Administration/Administrator
2012 - 2014
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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