Narender singh
@narendersingh1
I improve banking operations and service quality through reporting, auditing, accurate records, and customer support.
IndiaWhat I'm looking for
I've supported banking and customer operations at Infosys, KFintech, ICICI Bank, and Vertex Customer Solutions, improving service quality through accurate reporting, quality monitoring, and issue resolution.
At Infosys, I generated reports and dashboards, evaluated agent performance against quality scorecards, and monitored CSAT, FCR, AHT, compliance, and quality indicators. I collaborated across teams to improve analytical outcomes while maintaining data accuracy and project quality.
At KFintech and ICICI Bank, I managed folios, interaction payments, customer financial transaction issues, account guidance, verification, and sensitive information. I also participated in internal audits to support QMS integrity and banking objectives.
I'm comfortable handling customer requests, documentation, productivity metrics, and confidential information, with strong English communication and professional proficiency in Hindi and Telugu.
Experience
Work history, roles, and key accomplishments
Generated comprehensive reports, dashboards, and actionable insights for business intelligence. Maintained rigorous standards to ensure data accuracy and project quality, and evaluated agent performance using predefined quality scorecards.
Education
Degrees, certifications, and relevant coursework
Thushara Degree College
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree, gaining foundational knowledge in commerce and related disciplines.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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