Eswar Jagilinki

Promoted to Quality Specialist, conducting audits of documents processed by the onshore team. Previously served as Risk and Compliance Specialist in the Fraud Escalation Queue, assessing the authenticity of documents submitted by Driver Partners.

Responsible for comprehensive end-to-end analysis of shipping and logistics operations, handling customer requests throughout all shipment stages. Managed accounts receivable as a Payment Service Representative, ensuring timely collection of due payments.

Began role as an Enhanced Customer Due Diligence Analyst, conducting comprehensive research on high-risk individual and corporate clients. Performed internal Quality Checks to ensure 100% quality outcome of the team.

Handled all liabilities of UK customers across various banking profile categories, investigating and identifying Payment Protection Insurance (PPI) holdings. Initiated refund processes for mis-sold PPI products and trained team members on quality standards.

Performed due diligence on RBWM customers across high, medium, and low-risk categories, including HNWI, SCC, and PEPs. Managed AML transaction monitoring, ID&V document checks, and screening processes using tools like World-Check and RDC.

Worked under the USI Cert issuance department, responsible for issuing Insurance certificates to US clients. Received accolades for best quality and production.