
Narelle McCulloch
@narellemcculloch
I write books and comedy sketches, backed by customer service, administration, and small-business management experience.
What I'm looking for
I've published four books and write creatively, including two books in audio and print and two comedy sketches in audio.
At Serco, I processed emails, made outbound calls, documented customer correspondence in CRM, investigated enquiries, and adapted to changing NDIS processes while working to KPIs.
I also supported recruitment administration at TLH through reference checks, document updates, and liaison with head office.
Previously, I owned and managed Five Star Quality Care, overseeing hiring, training, scheduling, pricing, customer bookings, advertising, domestic cleaning, childcare, and nanny placements.
Experience
Work history, roles, and key accomplishments
Creative Writer
Self Employed
Jan 2022 - Jan 2025 (3 years)
Authored two books in audio and print formats and two comedy sketches in audio.
Processed emails, made outbound calls, and documented customer correspondence in CRM. Navigated multiple computing systems and adapted to changing processes within the NDIS.
Recruitment – Administration Assistant
TLH
Oct 2020 - Oct 2021 (1 year)
Conducted reference checks for applicants and updated word documents upon completion. Liaised with head office and maintained professional phone manners.
Factory Cleaner
Mi Staff Solutions
Aug 2018 - Dec 2018 (4 months)
Cleaned public areas such as toilets, offices, and canteen.
Cleaned Navy ship compartments to an extremely high standard, ensuring each was inspected and signed for relevance for sale to the commonwealth.
Cleaner
Consolidated Property Group
Mar 2012 - Apr 2013 (1 year 1 month)
Cleaned food court areas, wiped down tables, sanitized frequented areas and equipment, collected trash, and responded to emergency cleaning requests.
Picked and packed orders using an RF scanner.
Picker and Packer
Bluestone Recruitment
Oct 2010 - Mar 2011 (5 months)
Picked products from designated locations using various tools and transferred them to appropriate areas. Fulfilled orders quickly and lifted heavy objects safely.
Owner/Manager
Five Star Quality Care
Feb 2004 - Jun 2009 (5 years 4 months)
Oversaw staff hiring, training, and scheduling. Set pricing structures and promoted services through advertisements. Managed domestic cleaning and childcare services, including nanny placements.
Blackjack Dealer
Crown Casino
Aug 2002 - Dec 2002 (4 months)
Provided professional customer service, explained blackjack game and casino rules, and welcomed customers to the dealing table.
Babysitter
Dial an Angel
Jan 2001 - Aug 2002 (1 year 7 months)
Monitored children's safety and well-being, cared for children of various ages, and organized activities to keep them entertained and busy.
Nanny
Lucinda McNeil – Virginia Pulbrook
Apr 1997 - Sep 1999 (2 years 5 months)
Full time nanny role in England.
Nanny
Kerry Scales – First Nanny Position
Jan 1996 - Dec 1996 (11 months)
Full time nanny role in England.
Education
Degrees, certifications, and relevant coursework
Alison
Diploma of Business Administration, Administration
2026 - 2028
Grade: PASS
Certificate IV in Bookkeeping
Certificate IV, Bookkeeping
Completed a Certificate IV in Bookkeeping in 2015.
Certificate IV in Small Business Management
Certificate IV, Small Business Management
Completed a Certificate IV in Small Business Management in 2004.
Certificate in Blackjack Dealing
Certificate, Blackjack Dealing
Completed a Certificate in Blackjack Dealing in 2002.
Level III in Community Services Nanny Certificate
Level III Certificate, Community Services
Completed a Level III in Community Services Nanny Certificate in 1995.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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