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Narelle McCullochNM
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Narelle McCulloch

@narellemcculloch

I write books and comedy sketches, backed by customer service, administration, and small-business management experience.

Australia
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What I'm looking for

I'm looking for a part-time role that reflects my experience in creative writing, customer service, administration, and small-business management.

I've published four books and write creatively, including two books in audio and print and two comedy sketches in audio.

At Serco, I processed emails, made outbound calls, documented customer correspondence in CRM, investigated enquiries, and adapted to changing NDIS processes while working to KPIs.

I also supported recruitment administration at TLH through reference checks, document updates, and liaison with head office.

Previously, I owned and managed Five Star Quality Care, overseeing hiring, training, scheduling, pricing, customer bookings, advertising, domestic cleaning, childcare, and nanny placements.

Experience

Work history, roles, and key accomplishments

Serco logoSE

Customer Service Call Centre

Oct 2021 - Oct 2022 (1 year)

Processed emails, made outbound calls, and documented customer correspondence in CRM. Navigated multiple computing systems and adapted to changing processes within the NDIS.

MS

Factory Cleaner

Mi Staff Solutions

Aug 2018 - Dec 2018 (4 months)

Cleaned public areas such as toilets, offices, and canteen.

BAE Systems logoBS

Trades Assistant/Cleaner

Nov 2012 - Jun 2015 (2 years 7 months)

Cleaned Navy ship compartments to an extremely high standard, ensuring each was inspected and signed for relevance for sale to the commonwealth.

CG

Cleaner

Consolidated Property Group

Mar 2012 - Apr 2013 (1 year 1 month)

Cleaned food court areas, wiped down tables, sanitized frequented areas and equipment, collected trash, and responded to emergency cleaning requests.

BR

Picker and Packer

Bluestone Recruitment

Oct 2010 - Mar 2011 (5 months)

Picked products from designated locations using various tools and transferred them to appropriate areas. Fulfilled orders quickly and lifted heavy objects safely.

FC

Owner/Manager

Five Star Quality Care

Feb 2004 - Jun 2009 (5 years 4 months)

Oversaw staff hiring, training, and scheduling. Set pricing structures and promoted services through advertisements. Managed domestic cleaning and childcare services, including nanny placements.

DA

Babysitter

Dial an Angel

Jan 2001 - Aug 2002 (1 year 7 months)

Monitored children's safety and well-being, cared for children of various ages, and organized activities to keep them entertained and busy.

LP

Nanny

Lucinda McNeil – Virginia Pulbrook

Apr 1997 - Sep 1999 (2 years 5 months)

Full time nanny role in England.

KP

Nanny

Kerry Scales – First Nanny Position

Jan 1996 - Dec 1996 (11 months)

Full time nanny role in England.

Education

Degrees, certifications, and relevant coursework

Alison logoAL

Alison

Diploma of Business Administration, Administration

2026 - 2028

Grade: PASS

CB

Certificate IV in Bookkeeping

Certificate IV, Bookkeeping

Completed a Certificate IV in Bookkeeping in 2015.

CM

Certificate IV in Small Business Management

Certificate IV, Small Business Management

Completed a Certificate IV in Small Business Management in 2004.

CD

Certificate in Blackjack Dealing

Certificate, Blackjack Dealing

Completed a Certificate in Blackjack Dealing in 2002.

LC

Level III in Community Services Nanny Certificate

Level III Certificate, Community Services

Completed a Level III in Community Services Nanny Certificate in 1995.

Tech stack

Software and tools used professionally

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