Jacky Morrow
@jackymorrow
Experienced childcare and customer service professional with strong administrative skills.
AustraliaWhat I'm looking for
I am an experienced childcare and customer service professional with a proven record in early childhood care, in-home nannying, and high-volume customer support. I bring reliable administrative abilities including data entry, manifesting, cash handling and use of Microsoft Office and internal systems.
Throughout my career I have supported families and children of all ages, including infants and children with special needs, and have worked in retail and agency environments managing day-to-day operations, stock control, and financial reporting. I consistently handle high call volumes, create accurate incident and enquiry records, and complete investigations for missing items.
I am punctual, adaptable and conscientious, eager to learn new skills and contribute positively to team environments while delivering high-level care and excellent customer service.
Experience
Work history, roles, and key accomplishments
Freight Admin Officer
Team Global Express
Jan 2025 - Present (1 year 2 months)
Perform data entry, manifesting, connotes and assist drivers to ensure timely freight processing and delivery; maintained accurate shipment records and supported operations since 2025.
Customer Service Officer
Team Global Express
Jan 2023 - Jan 2025 (2 years)
Handled 50+ inbound/outbound calls per shift, logged enquiries and created real-time cases, investigated missing freight and resolved customer complaints to maintain service levels.
Customer Service Assistant
Allianz Partners
Jan 2023 - Dec 2023 (11 months)
Answered 15+ inbound calls per shift, logged incidents in real time and advised customers on entitlements while managing complaints and client communications.
Childcare Worker / Nanny
Jacky’s Angels
Jan 2019 - Dec 2023 (4 years 11 months)
Provided in-home childcare and nanny services including care for infants and children with special needs, delivering personalised routines, developmental activities and family support from 2019 to 2023.
TAB Clerk / Retail Agent
TAB (multiple locations)
Jan 2006 - Dec 2021 (15 years 11 months)
Managed day-to-day TAB agency operations including customer service, cash handling, stock control, financial reporting and stakeholder engagement across multiple venues from 2006–2021.
Childcare Relief Worker
Goodstart Early Learning
Jan 2011 - Dec 2015 (4 years 11 months)
Provided relief childcare for ages 0–12, planned daily activities, observed and reported child progress, and supported meal and sleep routines as part of classroom teams (2011–2015).
Childcare Assistant
Various Childcare Centres
Jan 2004 - Dec 2007 (3 years 11 months)
Supported care for children 0–6 years with cleaning, activity assistance, meal preparation and bedtime routines across multiple centres between 2004–2007.
Kitchen Hand / Customer Service
McDonald’s Sunnybank
Jan 2005 - Dec 2005 (11 months)
Performed kitchen hand duties and customer service tasks including food prep, cleaning and hygiene compliance in a fast-paced environment in 2005.
Education
Degrees, certifications, and relevant coursework
TAFE Queensland
Certificate III in Business, Business
2022 - 2022
Activities and societies: First Aid Certificate; Child protection card (blue card)
Completed Certificate III in Business at TAFE Queensland in September 2022.
Clairvaux MacKillop College
Certificate III in Child Services, Child Services
2006 - 2006
Completed Senior Certificate (Year 12) and Certificate III in Child Services at Clairvaux MacKillop College in 2006.
Availability
Location
AustraliaAuthorized to work in
Website
cloudassisthub.com.auJob categories
Skills
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