At Aster National Insurance Group, I support the complete policy lifecycle across more than seven insurance lines of business. I prepare Certificates of Insurance and maintain policy, client, coverage, and transaction information.
I also coordinate premium funding and IPFS autopay transactions, along with endorsements, renewals, and ongoing policy servicing. I use PandaDoc templates and Momentum Automation to streamline recurring administrative processes.
At Global Payments, I managed merchant inquiries and processed banking and business account updates. I also researched transactions and payment investigations to address account-related concerns.
At Alorica, I provided customer service and technical support by phone, investigated concerns, and guided customers through resolution steps. I hold a Bachelor of Science in Marine Transportation from Our Lady of Fatima University.
