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Robel Regala

@robelregala

Insurance Operations Analyst at Accenture Business Services Inc., handling AIG Direct Virtual Mailbox inquiries and fast case policies.

Philippines

Message

At Accenture Business Services Inc., I work as an Insurance Operations Analyst supporting insurance operations for AIG. I’m the person in charge for AIG Direct Virtual Mailbox and monitor its messaging log.

I respond to agents’ inquiries and requests in shared and virtual mailboxes, provide appropriate responses to vendors, and issue fast case policies only.

Earlier, at American Data Exchange Corporation, I gathered property and mortgage information from designated websites and prepared summaries. At EXL Service Philippines Inc., I entered and proofread Bill of Lading information.

Experience

Work history, roles, and key accomplishments

Current

Insurance Operations Analyst

Current

Accenture Business Services Inc.

Sep 2015 - Present (11 years 1 month)

Served as Person on Charge for AIG Direct Virtual Mailbox, monitored messaging logs, responded to agent inquiries, provided vendor responses, issued fast case policies, and supported team activities.

Insurance Operations Policy Administration Customer Service Communication Skills Decision making

Customer Service Associate

EXL Service Philippines Inc.

Apr 2014 - Aug 2015 (1 year 4 months)

Encoded necessary information within the Bill of Lading and proofread reports to ensure quality.

Data Entry Proofreading Attention To Detail

Business Process Associate

American Data Exchange Corporation

Oct 2005 - May 2014 (8 years 7 months)

Performed searching and examining processes, gathering information from designated websites, encoding necessary information, and proofreading reports to ensure quality.

Data Entry Proofreading Research Attention To Detail