Open to opportunities

Naomi Berry

@naomiberry

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Customer Support Specialist who resolves issues fast, improves processes, and champions seamless user learning.

Nigeria

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What I'm looking for

I’m looking for a customer support role where I can use my analytical problem-solving and CRM skills to resolve issues quickly, improve support processes, and help users progress through clear, proactive communication.

I’m a Customer Support Specialist customer-focused and tech-savvy, providing top-tier support through chats, phone, and email. At Alpha Intelligence Technology, I managed 90+ inquiries daily, documented every interaction in CRM software, and maintained a 96% customer satisfaction score.

I’m proactive and analytical—I resolve complaints efficiently while identifying recurring issues to improve future training and user experience. I used chatbots and automated responses to streamline common inquiries and reduce wait times.

Previously, as a Chat Support Agent at CloudInfoSystems, I supported parents, teachers, and administrators on the PTA platform, achieving an average response time under 33 seconds and helping drive a 25% increase in successful PTA initiatives. Earlier roles included E-commerce customer support (refunds/returns, fraud prevention, chargeback reduction) and Social Media Assistant work where I managed inquiries, reduced reply times by 40%, and improved community engagement.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Alpha Intelligence Technology

Feb 2025 - Mar 2026 (1 year 1 month)

Delivered phone, email, and live-chat support while handling 90+ customer inquiries daily with 96% customer satisfaction. Documented interactions in a CRM, resolved complaints to improve retention, and streamlined common requests using chatbots.

Customer Support Live Chat Phone Support Email Support Customer Retention Complaint Resolution Chatbot Process Optimization

Chat Support Agent

CloudInfoSystems

Sep 2022 - May 2024 (1 year 8 months)

Provided real-time support for parents, teachers, and administrators on the PTA platform, improving successful PTA initiatives by 25%. Diagnosed payment-processing and membership issues, collaborated with development to reduce recurring bugs by 30%, and maintained an average response time under 33 seconds.

Technical Support Troubleshooting Payment Processing Membership Management Bug Reporting

E-commerce Customer Support Agent

Vestia Vogue

May 2019 - Feb 2022 (2 years 9 months)

Supported customers via social media, email, and calls for orders, payments, and product inquiries while maintaining 90% customer satisfaction. Managed refunds and returns, improved response efficiency with chat scripts/FAQs, and reduced chargebacks through order-tracking and fraud-prevention guidance.

E commerce Support Returns Customer Service Social Media Support Chargebacks FAQ Creation Scripting Policy Compliance

Social Media Assistant

Try Influence

Apr 2018 - Jul 2019 (1 year 3 months)

Managed customer inquiries across social platforms, maintaining 90% engagement and improving response speed by 40% with reusable templates. Identified trending customer concerns, coordinated with marketing on brand-aligned support messaging, and ensured strong community management.

Social Media Customer Support Community Management Communication