Open to opportunities

Nantume Tracy

@nantumetracy

Message

I support customers and teams through virtual assistance, call center operations, and accurate administration.

Uganda

Message

What I'm looking for

I'm looking for a virtual assistant, customer service, or administrative support role where I can manage communication, customer inquiries, scheduling, records, and daily tasks while contributing reliable, organized support.

I've supported customers at True North Corporation through telephone and digital channels, handling inquiries, concerns, follow-up, and accurate customer interaction records while working toward service targets.

At Give and Take Hardwares Limited, I responded to product and service inquiries, handled complaints, communicated promotions, and maintained customer and sales information to support satisfaction, retention, and repeat business.

I also bring sales support experience, a Diploma in Information Technology, and practical strengths in email management, scheduling, data entry, document organization, and digital communication.

Experience

Work history, roles, and key accomplishments

Current

Call Center Expert

Current

True North Corporation

Jan 2026 - Present (7 months)

Communicated professionally with customers through telephone and digital channels, handling inquiries and maintaining accurate records. Worked toward performance targets while ensuring service quality.

Customer Service Call Handling Digital Communication Record keeping Time Management

Customer Service Representative

Give and Take Hardwares Limited

Jan 2023 - Dec 2025 (2 years 11 months)

Responded to customer inquiries, provided product information, and maintained accurate records. Handled complaints professionally and followed up to support satisfaction and retention.

Customer Service Product Knowledge Record keeping Complaint Resolution Follow up

Sales Associate

Give and Take Hardwares Limited

Jan 2021 - Dec 2023 (2 years 11 months)

Assisted customers with product inquiries, recommendations, and orders. Built positive relationships through clear communication and maintained accurate sales records.

Sales Customer Relationship Management Order Processing Record keeping

Education

Degrees, certifications, and relevant coursework

Makerere Metropolitan Institute

Diploma, Information Technology

2017 - 2019

Pursued a Diploma in Information Technology, gaining skills in computer applications, data management, internet and email communication, Microsoft Office, and digital communication.