Joan Nakibuuka

I've supported Trade Link remotely as a Virtual Assistant, managing Gmail and Outlook correspondence, organizing inboxes, and responding promptly to client inquiries.

I coordinate meetings, appointments, and travel arrangements through Google Calendar, Outlook Calendar, and Zoom. I also maintain client information in Google Sheets, CRM tools, and HubSpot, while researching market trends and competitors for client projects.

At North Insurance, I implemented administrative systems and Excel spreadsheets that removed repetitive manual tasks for underwriters. I also pre-screened calls to help reduce the time underwriters spent speaking with brokers.

My earlier receptionist experience at Mobilcompatt strengthened my ability to welcome clients professionally, handle calls, and connect people with the right contact. I bring organization, attention to detail, communication, and customer support to every assignment.