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Nandipa Mdyesha

@nandipamdyesha

Client insights and account management professional at Ask Afrika, delivering CX research programmes and executive-ready client reports.

South Africa

Message

What I'm looking for

I’m motivated to apply my strengths in client servicing, due diligence and marketing support within asset management.

At Ask Afrika, I’m the senior point of contact for clients and deliver Customer Experience insights programmes. I oversee research reporting and client-ready outputs, coordinating project teams and managing budgets across client projects.

Previously at Ask Afrika, I coordinated research reports and dashboards, analysed results, and presented findings and recommendations to clients. I also compiled technical proposal components and created dashboards using DisplayR, Power BI and Tableau.

At GfK, I managed campaign and brand communication research projects and produced performance reports with actionable insights. Earlier, at Kantar Millward Brown and Ipsos South Africa, I analysed data, prepared reports and presentations, and coordinated research projects with clients, internal teams and suppliers.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Partner (ACX Master)

Current

Ask Afrika

May 2024 - Present (2 years 5 months)

Senior point of contact for clients, championing Customer Experience and delivering client insights programmes. Oversee research reporting and client-ready outputs, manage project budgets and profitability, and coordinate internal teams.

Client Servicing Customer Experience Research Reporting Project Management Budget Management Stakeholder Coordination

CX Senior Client Strategist (ACX Master)

Ask Afrika

Mar 2023 - Apr 2024 (1 year 1 month)

Provided expert advice to internal and external stakeholders, captured client needs, and presented final reports. Compiled technical components of proposals, coordinated research reports, and managed dashboards on DisplayR, Power BI, and Tableau.

Client Servicing Stakeholder Coordination Proposal Writing Research Reporting Dashboard Management DisplayR Power BI Tableau Voice Platforms InQuba QuestionPro Workshop Facilitation Budget Management

Senior Client Solutions Specialist, Market Effectiveness

GfK

Jan 2020 - Mar 2023 (3 years 2 months)

Managed day-to-day client contact for campaign and brand communication research, coordinated project delivery, and produced KPI performance reports. Wrote proposals, managed budgets, and ensured compliance with industry standards.

Client Servicing Project Management Proposal Writing Budget Management KPI Reporting Dashboard Management Campaign Research Brand Health and Equity Tracking

Research Executive

Kantar Millward Brown

Sep 2017 - Dec 2019 (2 years 3 months)

Built strong client relationships, managed multiple projects against budget and schedule, and produced KPI reports. Analysed data, wrote reports, and presented insights to internal teams and clients.

Customer Relationship Management Project Management Data Analysis Reporting KPI Reporting Dashboard Management Advertising Research

Junior Research Executive

Kantar Millward Brown

Sep 2016 - Aug 2017 (11 months)

Communicated with clients and suppliers, set up projects, and monitored performance. Developed templates and resources to standardise data reporting, analysed data and trends, and prepared internal presentations.

Client Communication Project Setup Data Analysis Reporting Template Development Presentation Skills

Research Intern

Ipsos South Africa

May 2015 - Aug 2016 (1 year 3 months)

Managed client projects, briefed internal teams and field workers, and checked and approved scripts and field material. Coordinated tasks and stakeholders, checked and analysed data, and wrote reports.

Project Coordination Client Management Data Analysis Reporting Material Approvals