Looking for a job

Nandini Sharma

@nandinisharma6

Message

I turn consumer and business insights into customer-focused marketing strategies.

Canada

Message

What I'm looking for

I'm looking to apply consumer insights, market research, and analytics to develop data-driven marketing strategies and creative campaign concepts in a customer-first, collaborative environment.

At Royal Bank of Canada, I analyzed 250+ customer cases monthly, identified behavioral trends, and translated customer feedback into actionable insights for senior stakeholders.

After being promoted to Dispute Investigating Officer within 18 months, I managed 30+ customer escalations, reduced resolution delays by 25%, and lowered false positives by 15% through data analysis and process improvements.

I'm building on hands-on market research, brand strategy, and digital marketing experience, including market-entry research for Animalis' hemp-based dog products in Brazil and consumer-preference analysis for L'Oréal and Garnier.

Experience

Work history, roles, and key accomplishments

Dispute Investigating Officer

Royal Bank of Canada

Mar 2025 - Feb 2026 (11 months)

Managed 30+ customer escalations, reducing resolution delays by 25% through structured issue-resolution management. Analyzed customer and case trends to identify recurring issues and generate actionable customer insights.

Customer Escalation Management Data Analysis Process Improvement Customer Insights

Education

Degrees, certifications, and relevant coursework

Georgian College

Post Graduate Certificate, Global Business Management

2022 - 2023

Activities and societies: Dean's List for all four semesters; led strategic capstone project on market entry strategy for Animalis' expansion into Brazil.

Completed a Post Graduate Certificate in Global Business Management, achieving Dean's List honors in all four semesters and leading a capstone project on market entry strategy for Animalis in Brazil.

Trinity Institute of Professional Studies

Bachelor of Commerce, Commerce

2017 - 2020

Activities and societies: Member of Entrepreneur Society; elected Administration Representative of the College from 2017-2020; organized various college events as part of the organizing committee.

Earned a Bachelor of Commerce, actively participating in the Entrepreneur Society and serving as Administration Representative, while completing a certification in Digital Marketing.