Open to opportunities

Nancy vivian

@nancyvivian

I drive luxury jewellery sales and lasting UHNW client relationships through gemological expertise and white-glove service.

United Arab Emirates

Message

What I'm looking for

I'm looking to continue delivering exceptional luxury sales and client experiences, building long-term UHNW relationships through fine-jewellery expertise, personalised service, and strong brand representation.

I've delivered top-5% boutique sales performance at Graff Diamonds in Dubai, exceeding monthly targets through high-value diamond expertise, private viewings, and personalised relationships with UHNW clients, including royalty, celebrities, and international collectors.

Previously, I represented Graff, Mikimoto, Damiani, and Sabyasachi at Bayt Damas, exceeding monthly sales targets by 20%+ while leading VIP appointments, brand launches, private exhibitions, and clienteling initiatives. My background in luxury hospitality, combined with training in diamond grading, pearls, and coloured stones, helps me translate craftsmanship and provenance into compelling client experiences.

Experience

Work history, roles, and key accomplishments

Sales Consultant

Graff Diamonds

Jul 2025 - Jul 2026 (1 year)

Achieved top 5% boutique sales performance through strategic client engagement and high-value diamond expertise. Delivered white-glove service to UHNW clientele and managed exclusive private viewings and VIP showings.

Luxury Sales Client Relations Gemology Consultative Selling VIP Client Management Clienteling Event Management

VIP Sales & Client Relations Specialist

Bayt Damas

Jun 2021 - Jun 2025 (4 years)

Represented multiple prestigious jewellery maisons under the Bayt Damas umbrella, tailoring approach to each brand's unique positioning. Consistently exceeded monthly sales targets by 20%+ through consultative selling and deep gemological knowledge.

Luxury Sales Client Relations Gemology Consultative Selling VIP Client Management Brand Representation Event Coordination

Hospitality & Guest Relations

Coral Hotel Baghdad (HMH)

Nov 2018 - Nov 2021 (3 years)

Delivered personalised guest service in a luxury hotel environment, managing diverse international clientele with professionalism and cultural sensitivity. Developed strong interpersonal and cross-cultural communication skills through daily engagement with high-net-worth guests.

Hospitality Guest Relations Customer Service Cross Cultural Communication Problem Solving