Nancy Umwali

I am a motivated, customer-focused professional with hands-on experience as a Call Center Agent at Spiro (an electric bikes company), where I communicated with clients across phone and digital platforms, registered and updated customer information, and resolved complaints with professionalism and efficiency. Currently studying for a Bachelor’s Degree in Business Management at Mount Kigali University, I combine practical customer service experience with ongoing academic development to support business growth and customer satisfaction.

I bring strong verbal and written communication, client engagement, complaint handling, Microsoft Word and Excel proficiency, and reliable teamwork and organizational habits. I am adaptable, dependable, and eager to apply my skills in online or office-based roles that offer opportunities for professional growth in customer service or business operations.