Gift Koto
@giftkoto
Digital marketer and customer success specialist focused on retention.
South AfricaWhat I'm looking for
I am a digital marketer and customer success professional with experience designing strategy, content and lead generation that improves customer experience and retention. I combine hands-on content creation with market research and analytics to drive qualified leads and conversion.
My background includes roles at Communex Group as a Digital Marketer, Amazon Retail as a Customer Service Level 3 (Digital Specialist) handling UK and US customers, and sales & marketing at Sunrise Communications where I achieved an 86% sales record. I have a formal certificate in Financial Markets and strong foundations from matric.
I work with tools such as Zendesk, SaaS platforms, Zoom and Asana, and I focus on clear communication, relationship building and measurable results. I seek opportunities where I can apply strategy, digital campaigns and customer success practices to grow retention and business value.
Experience
Work history, roles, and key accomplishments
Digital Marketer
Communex Group Pty
Jan 2019 - Present (6 years 11 months)
Develop and execute digital marketing strategy including audience definition and budgeting, content creation, lead generation and analytics to drive customer acquisition and retention since 2019.
AMResolved technical issues for Kindle devices and supported UK/US customers with purchases, billing, refunds and order tracking, contributing to high customer retention from 2014 to 2017.
Sales & Marketing
Sunrise Communications
Jan 2009 - Dec 2012 (3 years 11 months)
Performed direct sales and promotional activities achieving an 86% sales record through cold calling, door-to-door sales and outdoor promotions between 2009 and 2012.
Education
Degrees, certifications, and relevant coursework
Plumb Line Risk Alignment
Master Certificate, Financial Markets
2002 - 2004
Activities and societies: G Collective Investments; Derivatives & Equities; Banking; Investment Performance; International Investments
Completed a Master Certificate in Financial Markets focusing on derivatives, equities, banking, investment performance and international investments.
Khaiso High School
Grade 12 (Matric), General Secondary Education
1997 - 2001
Activities and societies: Gift English; Mathematics; Physical Science; Biology; Afrikaans; Northern Sotho
Completed Grade 12 (Matric) with coursework including English, Mathematics, Physical Science, Biology, Afrikaans and Northern Sotho.
Availability
Location
South AfricaAuthorized to work in
Job categories
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