Luis Lizardo
@luislizardo
I lead operational risk, fraud controls, and customer service teams to improve performance and audit readiness.
United StatesWhat I'm looking for
At Citibank, I lead MCA and operational risk work across multiple FLUs, improving control quality and reducing repeat control issues by 10%.
I've built and adopted 22 Legacy Controls ahead of target deadlines, led risk assessments for business and regulatory changes, and partnered with risk, compliance, audit, and the 2nd Line of Defense to strengthen control frameworks.
Previously, I managed 500+ global control testing and monitoring activities and directed a remote team of 30 responsible for testing, governance, and operational consistency. I delivered 100% on-time control testing while improving control design, QUEST implementation, and audit readiness.
My background also includes leading fraud operations and customer service teams at Citibank and Allstate Benefits, where I improved quality, customer satisfaction, coaching outcomes, and workforce performance through KPI-driven decisions.
Experience
Work history, roles, and key accomplishments
Improved MCA control quality across multiple FLUs, reducing repeat control issues by 10%. Lead operational readiness and risk assessments for business, regulatory, and process changes.
Education
Degrees, certifications, and relevant coursework
Luis hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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