Nancy Ibegbulem

I'm a multilingual operations support specialist with over two years of experience in customer service, community moderation, and digital platform operations. My journey has been shaped by international collaboration, and I thrive in dynamic, multicultural environments. I bring a nurturing energy to every project, whether coordinating contract workflows or solving complex platform issues, always with a sharp eye for structure and long-term growth.

At Nextdoor, I provided direct customer support across five global markets, maintaining a 95% satisfaction rate through effective communication and issue resolution. My proactive engagement reduced complaint volume by 25%, and I excelled in handling sensitive user issues in French and Italian, ensuring compliance with platform policies. My previous role as a Community Coordinator allowed me to foster strong relationships and deliver multilingual support, further enhancing my ability to manage diverse communities.

With a Master's Degree in Cultural Studies and certifications in PRINCE2 and Agile, I am passionate about building safe, intuitive, and inspiring digital spaces where users, clients, and creators feel seen and supported. I am committed to improving systems and managing high-volume escalations with calm precision.