Open to opportunities

Angela Muli

@angelamuli

I’m a Logistics Officer optimizing dispatch, routes, and delivery performance while delivering empathetic customer support.

Kenya

Message

What I'm looking for

I’m looking for a logistics or operations role where I can own dispatch, route planning, and reporting—while using my customer service and communication skills to reduce delays, solve issues fast, and support a high-performing team.

I’m a dynamic, results-driven professional with hands-on experience across logistics, administrative support, customer service, and public administration. In my current role as a Logistics Officer, I oversee daily vehicle movement, delivery dispatch, and tracking across Nairobi and neighboring counties, while ensuring compliance with delivery protocols.

I plan and coordinate delivery routes to optimize for fuel efficiency and time, maintain detailed transport logs, and generate management reports including daily dispatch performance and cost breakdowns. I also support coordination between stores, warehouse, and drivers to prevent delays, and handle transport documentation such as job cards and service records.

Previously, I strengthened my customer-first approach as a Call Centre Agent for JetBlue Airlines, handling 50–80 inbound calls daily and resolving complaints with empathy while maintaining compliance. I’ve also supported a CEO as an Operations & Administrative Officer—managing scheduling, procurement and petty cash, documentation in cloud folders, and meeting workflows—so I bring both operational rigor and clear communication to every team.

Experience

Work history, roles, and key accomplishments

Current

Logistics Officer

Current

Silverstone Tyres

Apr 2024 - Present (2 years 2 months)

Oversee daily vehicle movement, delivery dispatch, and tracking across Nairobi and neighboring counties while optimizing routes for fuel efficiency and time. Maintain transport logs and documentation, generate daily dispatch and cost reports, and resolve client delivery complaints to improve customer satisfaction.

Logistics Coordination Route Planning Report Writing

Call Centre Agent

Teleperformance

Apr 2023 - Apr 2024 (1 year)

Handled 50–80 daily inbound calls for JetBlue Airlines, managing reservations, changes, and special requests while resolving complaints with compliant, empathetic solutions. Maintained customer satisfaction scores consistently above 90% and used CRM and ticketing tools to update records and escalate issues in real time.

Inbound Complaint Resolution CRM Systems Ticketing Secure Financial Handling Escalation Management

Operations & Admin Officer

Sustainable Business Consulting

Jun 2022 - Dec 2022 (6 months)

Provided administrative support to the CEO, including calendar management, call screening, and project scheduling. Produced project proposals and presentations, managed procurement and petty cash, coordinated travel and workshops, and organized contracts and vendor documentation in cloud folders to improve internal response times.

Executive Administration Calendar Management Petty Cash Travel Coordination Meeting Coordination

Intern — Ministry Support

Ministry of Transport

Jul 2021 - Dec 2021 (5 months)

Supported preparation, sorting, and filing of government documents and memos, and assisted with drafting work tickets and correspondence. Took meeting minutes, managed file organization and archiving, handled calls and visitor support, and recorded vehicle movement logs while following strict confidentiality requirements.

Meeting Minutes Work Ticket Support Confidentiality Travel Requisitions