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Namtits User

@namtitsuser

Customer service professional skilled in client communication and problem resolution.

India
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What I'm looking for

I seek a customer-facing role in a collaborative, service-oriented team where I can use communication and problem-solving skills to improve customer satisfaction and grow professionally.

I am a dedicated customer service professional with over 1.5 years of hands-on experience in client communication and query resolution within the private real estate sector. I consistently build trust and maintain high customer satisfaction through clear, empathetic interactions.

I apply strong communication, time management, and problem-solving skills to resolve concerns efficiently and ensure positive outcomes for customers. My background includes call center experience, data entry, and meticulous record-keeping that support accurate, reliable service delivery.

Beyond paid roles, I have volunteered with Muskan Foundation to support homeless individuals and orphaned children, reinforcing my commitment to service and community impact. I hold postgraduate qualifications in Journalism and Mass Communication and ongoing graduate studies in English Language and Literature.

I am adaptable, detail-oriented, and eager to contribute to a dynamic customer service team where I can continue improving customer experiences and drive operational excellence.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

PU

Pt. Ravishankar Shukla University

Master of Arts, English Language And Literature

2024 -

Pursuing Master of Arts in English Language and Literature at Pt. Ravishankar Shukla University starting September 2024.

KC

Kushabhau Thakre University of Journalism And Mass Communication

Post Graduate Honors, Journalism And Mass Communication

2021 - 2024

Completed Post Graduate Honors in Journalism and Mass Communication from July 2021 to April 2024.

Pt. Ravishankar Shukla University logoPU

Pt. Ravishankar Shukla University

Post Graduation Diploma, Computer Information Systems

2019 - 2020

Completed a Post Graduation Diploma in Computer Information Systems from August 2019 to May 2020.

Pt. Ravishankar Shukla University logoPU

Pt. Ravishankar Shukla University

Bachelor of Commerce, Financial Accounting And Marketing

2017 - 2019

Completed a Bachelor of Commerce with focus on Financial Accounting and Marketing from August 2017 to March 2019.

Tech stack

Software and tools used professionally

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Namtits User - Customer Service Representative - Avinash Group | Himalayas