Namtits User
@namtitsuser
Customer service professional skilled in client communication and problem resolution.
What I'm looking for
I am a dedicated customer service professional with over 1.5 years of hands-on experience in client communication and query resolution within the private real estate sector. I consistently build trust and maintain high customer satisfaction through clear, empathetic interactions.
I apply strong communication, time management, and problem-solving skills to resolve concerns efficiently and ensure positive outcomes for customers. My background includes call center experience, data entry, and meticulous record-keeping that support accurate, reliable service delivery.
Beyond paid roles, I have volunteered with Muskan Foundation to support homeless individuals and orphaned children, reinforcing my commitment to service and community impact. I hold postgraduate qualifications in Journalism and Mass Communication and ongoing graduate studies in English Language and Literature.
I am adaptable, detail-oriented, and eager to contribute to a dynamic customer service team where I can continue improving customer experiences and drive operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Avinash Group
Nov 2021 - Feb 2024 (2 years 3 months)
Delivered client communication and query resolution at a private real estate firm, maintaining high customer satisfaction and resolving issues effectively over 1.5 years.
Volunteer
Muskan Foundation
Apr 2022 - Jun 2023 (1 year 2 months)
Provided care and support to homeless individuals and orphaned children through organized volunteer activities, contributing to community welfare initiatives.
Education
Degrees, certifications, and relevant coursework
Pt. Ravishankar Shukla University
Master of Arts, English Language And Literature
2024 -
Pursuing Master of Arts in English Language and Literature at Pt. Ravishankar Shukla University starting September 2024.
Kushabhau Thakre University of Journalism And Mass Communication
Post Graduate Honors, Journalism And Mass Communication
2021 - 2024
Completed Post Graduate Honors in Journalism and Mass Communication from July 2021 to April 2024.
Pt. Ravishankar Shukla University
Post Graduation Diploma, Computer Information Systems
2019 - 2020
Completed a Post Graduation Diploma in Computer Information Systems from August 2019 to May 2020.
Pt. Ravishankar Shukla University
Bachelor of Commerce, Financial Accounting And Marketing
2017 - 2019
Completed a Bachelor of Commerce with focus on Financial Accounting and Marketing from August 2017 to March 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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