At Amberstudent, I design and deliver classroom, virtual, and e-learning programmes to strengthen customer support skills, product knowledge, and CRM usage. I also identify training needs with managers using performance metrics, audits, and business goals.
I conduct quality audits of calls, chats, and emails, then provide feedback and coaching to agents and team leads. I create guides, FAQs, and process cheat sheets, and report on training outcomes and audit findings.
Earlier at Amberstudent, I worked as Assistant Training Manager – Customer Support and received three Employee of the Month awards in 2023–2024. At Tata Consultancy Services, I executed outbound campaigns and analysed customer requirements to support lead quality and conversion.
My experience also includes customer relations, sales coordination, retail operations, and classroom teaching. At Godrej Nature’s Basket, I managed in-store operations and customer service delivery, trained frontline staff, and received the Best Newcomer award in 2016.
