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Shriya Prakash User

@shriyaprakashuser

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I turn customer, sales, and operational data into dashboards, forecasts, and actionable business insights.

United Kingdom

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What I'm looking for

I'm seeking a full-time graduate opportunity from September 2026 where I can analyse complex data, build predictive models and dashboards, and translate findings into clear business recommendations in a fast-paced, data-driven team.

I'm completing an MSc in Business Analytics at Kingston University London while building practical analytics experience across customer service, business analysis, data operations, and financial analysis.

At Entain (Coral), I analyse customer and transaction data to identify behavioural trends, improve service efficiency, and support customer-experience decisions. Previously at Eat Repeat and Real One, I cleaned and validated data, automated reporting workflows, executed ETL processes with SQL and Python, and improved data consistency across teams.

At Teachnook, I used SQL and Excel to analyse sales and customer data and built Power BI and Tableau dashboards for KPI and performance monitoring. My work has supported lead conversion, revenue growth, operational improvements, and stakeholder decision-making.

I've also built churn-prediction models, a Bangalore Metro dashboard, and a Global Super Store Sales dashboard. I'm seeking a full-time graduate opportunity from September 2026 where I can turn complex data into clear business recommendations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Entain (Coral)

Dec 2025 - Present (8 months)

Analysed customer and transaction data to identify behavioural trends and improve service efficiency. Generated insights to support decision-making and enhance customer experience.

Data Analysis Customer Analytics SQL Excel Reporting

Business Analysis Intern

Agile Capital Services

Apr 2025 - Jul 2025 (3 months)

Conducted business analysis, salary benchmarking support, and reporting activities. Assisted with performance analysis and stakeholder presentations.

Business Analysis Reporting Stakeholder Management Data Analysis

Data Analyst Intern

Eat Repeat

Jun 2024 - Sep 2024 (3 months)

Performed data validation and cleaning, improving dataset accuracy and reliability. Automated reporting workflows, reducing manual effort and improving efficiency.

Data Cleaning Data Validation Automation Reporting SQL Python Excel

Business Development Manager

Teachnook

Feb 2024 - May 2024 (3 months)

Analysed sales and customer data using SQL and Excel to support strategic decisions. Built interactive dashboards to monitor KPIs and performance.

SQL Excel Power BI Tableau KPI Tracking Data Analysis Sales Analysis

Data Operations Intern

Real One

Aug 2023 - Jan 2024 (5 months)

Executed ETL processes using SQL and Python for data preparation and analysis. Supported reporting and dashboard development for operational tracking.

ETL SQL Python Reporting Dashboard Development Data Governance