At HDFC BANK, I shaped mortgage product strategy and modernized digital banking workflows. I helped scale the mortgages branch channel portfolio from $3 billion to $12 billion over a ten-year period.
I modernized mortgage onboarding across mobile and web, reducing the origination-to-lead journey from two business days to zero latency. I also led the migration of legacy lead tracking into CRMNext and BI platforms, supporting adoption across 1,800+ users.
I partnered with data and technology teams on automated Tableau and Power BI dashboards, replacing manual Excel trackers. I also streamlined customer escalation processes, reducing repeat complaints by 50%, and re-engineered payout operations to cut turnaround time from five business days to four hours.
