Nalisa Sharper

Process and review travel claims, applying company procedures to evaluate eligibility and outcomes. Review policies for coverage and process claims for payment or denial according to guidelines.

Provided remote Trust & Safety support for emergency situations during booked pet-sitting services, managing sensitive cases with de-escalation and policy compliance. Documented cases in Zendesk and escalated high-risk matters to appropriate teams.

Connected customers with insurance carriers, compared plans, and educated on Medicare options. Handled website chats, completed sales orders, and routed customers to appropriate departments.

Provided auto and specialty-line insurance quotes, educated customers on coverage, and built relationships to support long-term retention.

Adjusted auto and property policies across multiple states, issued new policies, and processed changes, payments, and coverage details. Explained procedures and state requirements while resolving customer concerns.

Supported supervision and training of associates, prepared daily operations, maintained standards, and worked toward daily performance quotas.

Supported customers with online banking questions, website navigation, and account concerns while identifying opportunities to connect them with relevant services.

Provided technical troubleshooting for Apple devices, answered product questions, assisted with AppleCare Protection Plan enrollment, and supported purchases and upgrades.

Assisted claimants with filing claims, provided claim-status information, supported portal access, and handled online customer sales.

Earned Property & Casualty and Life & Health insurance licenses between August 2021 and August 2022.

Completed high school education at Mackinaw Academy in Saginaw, Michigan, graduating in June 2007.