MUGALA VIOLIN
@mugalaviolin
Customer-focused professional with expertise in support and communications.
UgandaWhat I'm looking for
I am a customer-focused professional with a degree in Journalism and Communications and over two years of experience in customer support and communications. My journey has equipped me with the skills to lead teams effectively, enhance customer service, and solve complex problems efficiently.
Currently, I serve as a Customer Support Manager at Nesscom Digital Solutions Ltd, where I lead a dedicated team to provide exceptional customer service. My role involves resolving customer issues promptly and collaborating with other teams to improve service delivery. Previously, I worked as a Communications Assistant at Xente Tech Ltd, where I developed communication plans and contributed to the successful launch of the Xente Visa Card.
Experience
Work history, roles, and key accomplishments
Customer Support Manager
Nesscom Digital Solutions Ltd
Jan 2024 - Present (1 year 8 months)
Leading a team to provide excellent customer service, resolving customer issues quickly, and improving overall satisfaction. Collaborating with other teams to enhance service efficiency.
Customer Support Specialist
Xente Tech Ltd
Jan 2023 - Jan 2024 (1 year)
Responded to customer inquiries, resolved issues efficiently, and worked with teams to enhance support processes, leading to improved customer satisfaction.
Communications Assistant
Xente Tech Ltd
Aug 2022 - Jan 2023 (5 months)
Created communication plans to enhance customer service, assisted in launching the Xente Visa Card, and communicated with over 100 businesses to improve strategies based on customer needs.
Education
Degrees, certifications, and relevant coursework
MUMakerere University
Bachelor's Degree, Journalism and Communications
2019 - 2024
Pursued a Bachelor's Degree in Journalism and Communications, focusing on customer service, communication strategies, and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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