Dhanna Icylle Rae Tualla

Managed real estate transactions by adding/editing listings on MLS and creating/editing transactions using Dotloop and commissions using KWCommand. Handled email and calendar management, along with basic video and photo editing using DaVinci Resolve and Photoshop.

Served as an appointment setter, conducting cold calls to gauge seller motivation and endorsing hot leads to clients. Provided training on real estate essentials for investors and managed property-related tasks including maintenance requests, tenant inquiries, and rent collection. Utilized Podio CRM, performed skip tracing, and executed email campaigns.

Acted as an appointment setter, performing cold calls to assess seller motivation and forwarding qualified leads to clients. Conducted training on real estate essentials for investors and handled objections effectively to determine lead quality. Managed CRM activities using Podio, performed property valuations, skip tracing, and email campaigns.

Performed appointment setting through cold calling, assessing seller motivation, and endorsing hot leads to clients. Provided training on real estate essentials for investors and managed objections during seller lead calls. Utilized Podio CRM, created buyer's lists, conducted property valuations, and performed skip tracing.

Provided comprehensive assistance to customers regarding flight bookings, rebooking, changes, and cancellations. Maintained high levels of customer satisfaction by efficiently resolving inquiries and managing travel arrangements.

Assisted healthcare providers by offering detailed information on patient eligibility and benefits. Provided support for basic claims information, ensuring accurate and timely responses. Maintained strong communication with providers to facilitate smooth service delivery.

Provided assistance with monthly billing information and managed "Pay as You Go" top-ups for mobile services. Performed basic mobile troubleshooting to resolve customer issues efficiently. Ensured customer satisfaction through clear communication and effective problem resolution.

Offered technical assistance for router installation, basic, and advanced troubleshooting. Guided customers through complex technical issues to ensure optimal device performance. Demonstrated strong technical acumen and problem-solving skills in a support environment.

Completed a Bachelor of Science in Psychology. The program provided a strong foundation in psychological principles and research methods.

Completed secondary education at Philippine Southfield School. Gained foundational knowledge across various subjects.