NAIM ISMAIL

Served as primary client point of contact for a full hotel rooftop renovation in Marrakech's Palmeraie district, managing expectations and communication from technical planning through final delivery. Built trust with high-end clientele by translating their needs into technical specifications and keeping them informed at every stage.

Acted as the main liaison between clients, suppliers, and technical teams across three concurrent projects (1 apartment, 2 villas). Negotiated pricing and terms with suppliers, resolved on-site issues in real time, and maintained client satisfaction by stepping in to fill a leadership gap under pressure.

Sold payment solutions (terminals and account management) to business clients in a fully remote, target-driven environment. Built rapport quickly, handled objections, and closed deals, developing strong skills in negotiation, persuasion, and consultative selling.

Resolved B2B and B2C customer complaints, prioritizing clear communication and fast, fair outcomes. Selected as 1 of 5 agents promoted to Administrative Agent, overseeing case resolution for a team of 50, directly improving response times and customer satisfaction by clearing operational backlog.

Worked directly with client-facing teams at two agencies to align design deliverables with real estate developers' sales goals, ensuring visual materials supported the client's pitch to buyers.

Pursued academic studies at ARTCOM-Sup Rabat from 2021 to 2023.

Preparation for the Spanish baccalaureate and Spanish language instruction.

Relevant courses taken in the MIPC program (Mathematics, Computer Science, Physics, Chemistry) over two years.

Completed studies at Cadi Ayyad High School in 2017.