Open to opportunities

Naila Si Mohammed

@nailasimohammed

Message

Bilingual administrative assistant with expertise in customer engagement.

Canada

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated professional with extensive experience in customer support and administrative roles. Currently, I serve as a Level Support Agent at SSHRC & NSERC, where I provide real-time assistance to users and resolve issues related to our websites. My bilingual skills enhance my ability to communicate effectively with a diverse clientele.

Previously, I worked as an Administrative Assistant to the President at Terix Computer Service, where I managed service contracts, invoicing, and database administration. My role required meticulous organization and coordination with various stakeholders, ensuring smooth operations and client satisfaction. My technical background as a Sales Engineer at SLB has equipped me with analytical skills and a strong understanding of market dynamics, further enhancing my ability to contribute to any team.

Experience

Work history, roles, and key accomplishments

Current

Level Support Agent GR-04

Current

SSHRC & NSERC

Aug 2024 - Present (10 months)

Provided real-time support for users' queries via phone and email across all SSHRC & NSERC websites. Successfully resolved various issues related to external websites, ensuring smooth user experience.

Technical Support Customer Service

Bilingual Administrative Assistant to President

Terix Computer Service

Aug 2023 - Present (1 year 10 months)

Managed service contracts, including renewals and new business, demonstrating strong organizational and filing skills. Ensured timely invoicing of goods and services, effectively maintaining low accounts receivable turnover.

Administrative Support Contract Management Invoicing Accounts Receivable Data Entry Database Administration Microsoft Office Suite Inventory Management Logistics Coordination

Technical & Sales Engineer-Customer Engagement Coordinator

SLB

Jan 2018 - Present (7 years 5 months)

Conducted comprehensive Algerian market analysis for Coiled Tubing Intervention needs and contract studies. Served as a primary focal point for 12 diverse clients, coordinating and prioritizing requests, issues, and projects.

Market Analysis Client Relationship Management Sales Support Revenue Forecasting Contract Study Customer Engagement Project Coordination

Coiled Tubing Field Engineer

SLB

May 2013 - Present (12 years 1 month)

Supervised various coiled tubing operations, effectively managing a team of 6 to 9 personnel on site. Designed complex jobs using SLB simulation software and meticulously studied post-job reports to continuously enhance service quality.

Coiled Tubing Team Management Field Supervision Simulation Stimulation Techniques

Education

Degrees, certifications, and relevant coursework

University of Ottawa

Master's Degree, Engineering Management

Pursued a Master's Degree in Engineering Management, focusing on the strategic and operational aspects of engineering projects. Gained expertise in project leadership, resource allocation, and organizational efficiency within an engineering context.

University of Boumerdes

Master's Degree, Chemical process engineering, Major: Refining

Completed a Master's Degree in Chemical Process Engineering with a specialization in Refining. Focused on advanced principles and methodologies in chemical processes relevant to the oil and chemistry industry, including refining techniques.

University of Boumerdes

Engineering Degree, Chemical process engineering, Major: Refining

Obtained an Engineering Degree in Chemical Process Engineering, specializing in Refining. Developed a strong foundation in chemical engineering principles, with a particular emphasis on refining processes and their industrial applications.