Looking for a job

Nahancka Bouillon

@nahanckabouillon

Customer support specialist who supported MBTA customers remotely through chat and email.

At Massachusetts Bay TransportationAuthority (MBTA), I supported customers remotely through live chat and email, answering inquiries and explaining services and available options.

At Quince, I guided customers through website and mobile app features with step-by-step instructions and maintained interaction records in CRM systems.

At Inktel Call Center, I handled up to 50 inbound calls per shift, resolved customer complaints, and recommended service improvements to management.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Massachusetts Bay Transportation Authority (MBTA)

Jun 2022 - Nov 2025 (3 years 5 months)

Delivered remote customer support via live chat and email, providing clear and accurate answers to customer inquiries. Entered and updated confidential customer information across multiple databases, maintaining accurate records.

Live Chat Email Support CRM Data Entry Customer Service

Customer Experience Specialist

Quince

Jan 2019 - Mar 2022 (3 years 2 months)

Guided customers through website and mobile app features with clear, step-by-step navigation instructions. Maintained accurate customer records and complete interaction documentation in CRM systems.

CRM Customer Service Documentation Workflow Optimization

Customer Service Representative

Inktel Call Center

Feb 2016 - May 2018 (2 years 3 months)

Handled up to 50 inbound customer calls per shift in a remote call center, addressing inquiries with a focus on timely responses and customer satisfaction. Investigated and resolved customer complaints and recommended service improvements to management.

Phone Support Complaint Resolution Customer Service Problem Solving