At Amazon, I provide frontline technical and customer support to German-speaking customers, resolving hardware, software, and account issues. I troubleshoot technical faults and network connectivity problems, and install, configure, and repair hardware and software.
At Concentrix, I served as the first technical contact for German-speaking Microsoft 365 customers. I diagnosed fault-related cases using software diagnostic tools and network and product utilities.
At Teleperformance, I supervised a team supporting German-speaking customers and oversaw daily performance and service quality. I coached agents on troubleshooting, network issues, and system installation and configuration.
As a freelance data entry specialist, I process accounting and business records for remote clients in Austria and Switzerland. Earlier, I performed diagnostic analyses as a medical laboratory scientist and led a laboratory team and a stem cell storage and separation unit at El-Galaa Military Hospital.
