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Ahmed Yasin

@ahmedyasin

IT Manager at Innovative Fields Co. (IFC), managing IT operations for 30+ users and automating workflows that save 10+ hours weekly.

Saudi Arabia

Message

At Innovative Fields Co. (IFC), I manage IT operations for 30+ users across Microsoft 365, Zoho ERP, and Azure AD. I also handle user access and network security policies.

I designed digital maintenance e-forms that cut data entry time by 60%, and deployed a cloud-based document management system that reduced retrieval time by 40% while meeting regulatory compliance.

Previously, I provided SLA-based support at Smart Technology Co. and first-level troubleshooting at IHome Co. I tracked service requests in ConnectWise, performed preventive maintenance, and helped deploy systems in customer environments.

Experience

Work history, roles, and key accomplishments

Current

IT Manager & Digital Transformation

Current

Innovative Fields Co. (IFC)

Jan 2025 - Present (1 year 9 months)

Provide end-to-end IT support for 30+ users, covering Microsoft 365 configuration, Zoho ERP administration, and ITIL-based problem management. Manage user provisioning/deprovisioning, VPN access controls, and network security policies across Azure AD.

Microsoft 365 Azure AD Entra ID Zoho ITIL VPN Network Security Automation Excel Google Sheets Digital Forms Workflow Design

Aviation Logistics Coordinator

Business Zone Aviation Co.

Jan 2023 - Dec 2024 (1 year 11 months)

Coordinated urgent AOG spare-part shipments under strict, time-critical MRO deadlines. Managed customs clearance and final delivery to warehouses while working with suppliers, carriers, and authorities.

Logistics Supply Chain Customs Clearance MRO Coordination

HSE Officer | Business Support

Al Amro Group Co. (NWC project)

Jan 2023 - Dec 2024 (1 year 11 months)

Conducted regular on-site inspections and audits across active construction sites, maintaining zero reportable incidents. Built automated Excel/Sheets reporting systems replacing manual entry, reducing reporting time by 50%.

HSE OHS Audit Excel Google Sheets Automation Reporting Compliance

Maintenance Support Specialist

Smart Technology Co.

Jan 2018 - Dec 2022 (4 years 11 months)

Provided IT support and maintenance to multiple client companies under SLAs, resolving hardware and software issues efficiently. Tracked and resolved service requests in ConnectWise, ensuring timely resolution and accurate reporting.

IT Support Hardware Software SLA Connectwise Preventive Maintenance Technical Documentation

IT Support Specialist

IHome Co.

Jan 2015 - Dec 2017 (2 years 11 months)

Delivered first-level hardware, software, and network troubleshooting for end users. Monitored recurring issues and proposed preventive solutions to reduce repeat incidents.

IT Support Hardware Software Network Troubleshooting end user support