At BEONEXPERT Technologies, I provide L1/L2 support for an enterprise client base of 1,000+ users across Microsoft 365, Azure AD, Active Directory, and Windows 10/11. I resolve issues involving Outlook, Teams, SharePoint Online, OneDrive, hardware, networks, and business applications.
I manage incident and service request tickets in ServiceNow and Aditaas, support account and access changes, and escalate complex cases to L3 with troubleshooting details. I also help configure Intune and Microsoft Defender policies, maintain SLA compliance, and document resolutions for future support.
