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@nafisatohiani1
Detail-oriented administrative professional skilled in virtual assistance, customer support, and project coordination.
I am a motivated Philosophy graduate with hands-on experience in administration, virtual assistance, customer service, and project management. I prioritize organization, clear communication, and efficient operations to support team goals.
At the Association of Wives of FCT Traditional Rulers I managed schedules, records, reports, and office compliance to ensure smooth daily operations. In my role as Project Officer at Greenstrides Development Initiative I designed project activities, monitored progress and expenditures, and developed impact indicators to measure success.
As a Customer/Sales Representative I built long-term client relationships, increased sales through effective service, and resolved customer complaints promptly. I combine strong data management and reporting skills with CRM familiarity and proficiency in Microsoft Office and Google Workspace.
I am committed to improving organizational performance and client satisfaction, continually developing technical skills (including virtual assistance and data engineering) to support business growth and professional excellence.
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Work history, roles, and key accomplishments
Greenstrides Development Initiative
Jan 2023 - Apr 2025 (2 years 3 months)
Designed and implemented project activities, monitored progress and expenditures, and developed monitoring and impact indicators to ensure project objectives and reporting accuracy.
Association of Wives of FCT Traditional Rulers
Dec 2021 - Jan 2023 (1 year 1 month)
Managed office schedules, meetings, and events while maintaining customer and partner records and ensuring smooth office operations; updated policies and produced reports to improve administrative efficiency.
Nadrem Furniture Showroom
Mar 2021 - Oct 2021 (7 months)
Assisted customers with product knowledge and inquiries, built long-term relationships, and increased sales through effective communication and problem resolution.
Degrees, certifications, and relevant coursework
Certification, AI Governance
2025 - 2025
Completed AI Governance - Security certification in 2025.
Bachelor of Arts, Philosophy
2016 - 2021
Completed a Bachelor of Arts in Philosophy, focusing on critical thinking, ethics, and analytical reasoning.
S.S.C.E Certificate, Secondary Education
Obtained the Senior School Certificate Examination (SSCE) at Metro International School in Kubwa.
Primary School Certificate, Primary Education
Completed primary education and received the Primary School Certificate.
Software and tools used professionally
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