Open to opportunities

Nadia Mangal

@nadiamangal

Customer-focused client care professional with 20+ years delivering exceptional service in financial and retail sectors.

United States

Message

What I'm looking for

I seek a full-time client care role in a collaborative, customer-centric company where I can apply my financial services and CRM experience to improve retention and service outcomes.

I am a client care professional with 20+ years of experience across banking, retail, and financial services, adept at managing high-volume inbound inquiries, resolving escalations, and building long-term client relationships that drive retention. I consistently deliver service excellence, contribute to revenue growth, and collaborate cross-functionally to ensure seamless end-to-end experiences.

During my career I supported branch and digital banking operations, led a retail team, and taught at the Defense Language Institute, developing strong documentation, compliance, and communication practices. I am proactive, self-motivated, comfortable in remote and collaborative settings, and prepared to return full-time to a Client Care role with up-to-date knowledge of CRM tools and digital banking platforms.

Experience

Work history, roles, and key accomplishments

Current

Career Pause - Professional Development

Current

Professional Development & Family Care

Dec 2023 - Present (2 years 2 months)

Planned career pause to manage family responsibilities while engaging in professional development in customer experience, digital banking platforms, CRM tools, and compliance standards to prepare for reentry into client care roles.

Customer Experience Strategy CRM Tools Digital Banks Compliance Data Privacy Professional Development

Current

Professional Development

Current

Professional Development & Family Care

Dec 2023 - Present (2 years 2 months)

Planned career pause to manage family responsibilities while maintaining professional development in customer experience, digital banking platforms, and compliance standards.

Customer Experience Strategy Digital Banking CRM Tools Compliance Data Privacy Client Relationship Management

Financial Services Representative

TD Bank

Apr 2022 - Nov 2023 (1 year 7 months)

Delivered personalized client support, managed high-volume inbound interactions, and resolved complex account issues, contributing to $700K revenue growth within seven months.

Customer Support Client Relationship Management CRM Platforms Cross Functional Collaboration Compliance Sales

Branch Banker

Truist

Jun 2018 - Apr 2022 (3 years 10 months)

Provided account servicing, loan processing, and financial guidance while maintaining accurate compliance documentation and proactively recommending banking products to increase client satisfaction.

Account Services Loan Processing Customer Retention Compliance CRM Sales

Branch Banker

BB&T (Truist)

Jun 2018 - Apr 2022 (3 years 10 months)

Provided account servicing, loan processing, and financial guidance while maintaining compliance and accurate documentation to support client retention and operational efficiency.

Account Services Loan Processing Compliance Customer Relationship Management CRM Problem Solving

Foreign Language Instructor

Defense Language Institute

Oct 2013 - Dec 2017 (4 years 2 months)

Delivered structured language training, managed assessments and confidential records, and collaborated with multidisciplinary teams to meet performance objectives.

Instruction Record keeping Confidentiality Cross Functional Collaboration Communication

Department Manager

Nordstrom

Aug 2006 - Oct 2013 (7 years 2 months)

Led and developed an 11-person team to deliver exceptional customer service, resolved escalated issues, and improved customer satisfaction metrics through coaching and service initiatives.

Team Leadership Customer Service Escalation Management Coaching Operations Management Retail KPI Improvement