Open to opportunities

Nadia Kayacan

@nadiakayacan

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I build client partnerships that improve adoption, service delivery, and growth.

Ukraine

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What I'm looking for

I'm seeking a leadership opportunity where I can apply client relationship expertise, cross-functional collaboration, and team mentorship to drive customer success, strengthen partnerships, and support sustainable organizational growth.

At PepperPay, I develop merchant partnerships, lead onboarding, and use performance data to identify growth opportunities and improve product engagement.

I've also strengthened customer relationships at Ravnur and Dobby by leading discovery conversations, delivering tailored solutions, supporting software users, and improving onboarding, support, and account-management workflows.

Earlier, at Dev.pro, I maintained POS databases, validated vendor data, and investigated data-quality issues using ticketing systems, Slack, Google Meets, and spreadsheets.

My customer care experience at NMC Hospital includes supporting COVID-19 screening and vaccination operations, resolving patient inquiries, verifying insurance eligibility, and preparing operational documentation. I'm seeking leadership opportunities where I can mentor teams, strengthen partnerships, and drive sustainable customer success.

Experience

Work history, roles, and key accomplishments

Client Relationships Manager

PepperPay

Sep 2024 - Mar 2026 (1 year 6 months)

Developed and maintained strong relationships with merchant partners, acting as the primary point of contact for ongoing support and partnership growth. Led onboarding for new merchants and drove product engagement by identifying merchant needs and recommending solutions.

Onboarding Data Analysis Cross Functional Collaboration Customer Relationship Management

Customer Success Manager

Ravnur

May 2024 - Jul 2024 (2 months)

Strengthened customer relationships by proactively identifying client needs and delivering tailored solutions. Developed strategies to build and maintain long-term partnerships with key clients.

Customer Success HubSpot Customer Support Customer Relationship Management

Customer Success Manager

Dobby

Jun 2023 - Dec 2023 (6 months)

Acted as a trusted advisor and product advocate, assisting clients with software-related questions and technical concerns. Identified opportunities to improve onboarding, customer support, and account management workflows.

Customer Success Onboarding Account Management Cross Functional Collaboration Customer Relationship Management

Database Management Specialist

Dev.pro

Aug 2021 - Jan 2023 (1 year 5 months)

Managed and maintained POS database systems, ensuring data accuracy and integrity. Validated, entered, and updated data from external vendors according to internal data standards.

Database Management Data Validation Data Entry Ticketing Systems Slack Spreadsheets

Senior Customer Care Executive

NMC Hospital

Jun 2018 - Nov 2020 (2 years 5 months)

Supported operations for COVID-19 screening and vaccination programs, ensuring efficient patient flow and service delivery. Verified insurance eligibility and assisted patients with registration across multiple departments.

Patient Support Insurance Verification Billing Reporting Training