Nada Nasser

Orchestrated comprehensive office operations, ensuring integrated workflows across customer service, billing, quality assurance, and laboratory departments. Administered HR functions, encompassing salary management and pay slip distribution.

Served as the go-to advisor for team-related inquiries, delivering precise support and direction through diverse communication platforms. Enhanced collaborative efforts with the Florida lab manager, leading to significant advancements in communication efficacy and issue resolution.

Implemented innovative coaching techniques to enhance team performance, including shadowing and live feedback. Led weekly team meetings to communicate updates and engage the team through knowledge assessments.

Developed and implemented new training materials, significantly enhancing the effectiveness of the training process. Conducted comprehensive training sessions for new hires, ensuring a thorough understanding of company systems and customer service protocols.

Assisted customers with orders and product questions via email, phone calls, and video chat. Managed order tracking and provided updates across these communication channels.

Managed corporate accounts for medium and large entities, ensuring meticulous billing and order fulfillment. Provided guidance on employee mobile plans and device procurement, enhancing communication clarity and precision.

Took care of small business customers, looking after their mobile plans, answering billing questions, and solving technical problems with a professional touch.

Focused on African Languages and Literature, specializing in the Swahili Languages division. Gained a comprehensive understanding of linguistic structures, cultural contexts, and literary traditions within the Swahili-speaking world.