NABILAH ZAINUDIN

I’m a results-driven Customer Relations & Financial Services professional with over 10 years of progressive experience across fintech, banking, and hospitality. I focus on client engagement, credit risk support, and team leadership—especially in fast-paced environments where service quality must stay consistent.

I manage high-volume outbound communications and daily follow-ups to keep customers informed and on track. At InstaDuit, I conduct outbound calls to existing and prospective customers to collect documentation and data for personal loan applications, and I update customers on payment status, consistently achieving monthly KPI targets of RM 50,000.

Alongside client care, I’ve supported risk and digital improvements in banking. At Standard Chartered, I helped improve customer journeys by conducting user research and usability testing for digital banking platforms (web & mobile) and collaborated with product, tech, and business teams in an Agile environment to contribute to product enhancements.

My background also includes customer service and administrative/legal support, which strengthened my accuracy and professionalism. From end-to-end accommodation booking assistance at Agoda.com to litigation secretary work at Apandi Ali & Co—drafting and formatting legal documents, managing court filings, and ensuring compliance—I bring strong communication, documentation discipline, and case-handling care to every role.