NMnabeela mohamed
@nabeelamohamed
Client Support Specialist delivering empathetic B2B service and efficient admin solutions.
South AfricaWhat I'm looking for
I am a client-focused Support Specialist with over 5 years' experience in customer service, administration, and content workflows, delivering fast, accurate responses and owning issue resolution for B2B clients. I consistently use CRM tools like Zendesk, strong written communication, and process improvement to maintain high-quality client experiences.
As a freelance copywriter and former administrative assistant, I blend content accuracy and client relationship management with confidential records handling, scheduling, and cross-functional coordination. I prioritize empathy, accountability, and remote productivity to meet client needs and improve operational documentation.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
Freelance
Jun 2022 - Apr 2025 (2 years 10 months)
Provided B2B client support, case investigation, and administrative data entry for multiple clients, resolving issues with speed and accuracy while maintaining strong client relationships and timely delivery.
Administrative Assistant
Alpha Psychology
Jan 2019 - Jan 2024 (5 years)
Delivered front-line customer and patient support via phone and email, managed confidential records and scheduling, and improved internal documentation to enhance operations and client retention.
Education
Degrees, certifications, and relevant coursework
nabeela hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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