Nabai Samuel Oweifa

I’m Nabai Samuel Oweifa, a dedicated Admin and Operations Virtual Assistant with over 4 years of experience supporting business operations, customer service, and productivity processes. My background spans both in-person and remote roles where I’ve handled calendar management, CRM administration, email support, team coordination, and shift operations.

I began my career managing customer service operations at Wingside Foods, where I led daily shifts, coordinated staff, handled escalations, and improved retention through proactive engagement, I successfully improved customer satisfaction scores by 30% through effective communication and problem resolution. I transitioned into virtual work with Houstus, where I served as an Admin and Productivity Manager, assisting with scheduling, inbox organization, reporting, and CRM updates using HubSpot and Freshdesk.

In addition to administrative support, I have basic social media and content scheduling skills, proficiency in tools like Google Workspace, Canva, Trello, Notion, and Microsoft Office. I’m fluent in English, detail-oriented, and excel in fast-paced environments where problem-solving, clear communication, and multitasking are essential.

Beyond work, I’m passionate about personal development, fashion design, and remote business operations. I'm currently building a made-to-order fashion brand that merges elegance and simplicity.

My career goal is to contribute to businesses that value reliability, operational efficiency, and client satisfaction. I enjoy working with forward-thinking teams and helping them stay organized and productive.