Doris Ikechukwu
@dorisikechukwu1
Tech-savvy Virtual Assistant focused on efficiency and customer satisfaction.
NigeriaWhat I'm looking for
I'm a super-organized and customer-focused Virtual Assistant with over four years of experience in keeping businesses running smoothly. My journey began after completing the ALX Virtual Assistant Program, where I mastered essential skills for remote work and administrative support. I thrive on efficiency, ensuring that my clients' work is stress-free and organized.
In my current role as a Freelance Virtual Assistant, I manage inboxes, coordinate schedules, and maintain CRM systems with precision. My previous experience as a Customer Service Representative and Operations Manager has equipped me with strong communication skills and the ability to resolve conflicts effectively. I am passionate about organization and customer satisfaction, bringing professionalism and warmth to every task I undertake.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Customer Support
Freelance
Jan 2024 - Present (1 year 4 months)
Managed inboxes, calendars, and schedules to ensure seamless operations for clients. Utilized communication platforms like Zoom and Slack, updated CRM systems, and created organized reports to support client needs efficiently.
Operations Manager
Golden Restaurant
Jan 2020 - Dec 2025 (5 years 11 months)
Managed staff, service standards, and day-to-day restaurant operations, ensuring efficiency. Oversaw scheduling, budgeting, and vendor negotiations while developing marketing strategies to boost customer engagement and retention. Maintained high hygiene and service standards to build strong customer relationships.
Customer Service Representative
Spicsy Suya Eteries
Jan 2018 - Dec 2022 (4 years 11 months)
Provided warm and welcoming customer interactions, managing orders, payments, and transactions efficiently. Resolved customer concerns professionally and recommended menu items to enhance sales and guest satisfaction. Maintained a clean and efficient work environment.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Owerri
ND, Business Administration and Management
2013 - 2015
Completed a National Diploma focusing on core business principles. Studied subjects including management, accounting, and marketing.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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