@mzainpathan
IT Support & Helpdesk Analyst at VPS Malaysia, troubleshooting VPS and hosting issues while also developing client applications at Fiverr.
PakistanAt Furcop Innovation Sdn Bhd (VPS Malaysia), I respond to customer support requests and troubleshoot VPS, remote-access, and hosting issues. I guide customers through control-panel tasks and escalate cases when specialist intervention is needed.
At Fiverr, I develop and maintain client application components using JavaScript, React Native, Flutter, and Node.js. I also built the Kissan Digital App, an AI-assisted cotton quality evaluation application, as my final-year project.
Work history, roles, and key accomplishments
Furcop Innovation Sdn Bhd
Oct 2025 - Present (1 year)
Respond to customer support requests and troubleshoot VPS, remote-access, and hosting-related issues. Guide customers through VPS control-panel tasks and escalate cases when specialist intervention is needed.
Develop and maintain front-end and back-end components for client projects using JavaScript, React Native, Flutter, and Node.js. Debug application issues and perform manual testing to improve reliability and user experience.
Degrees, certifications, and relevant coursework
Bachelor of Science, Software Engineering
2021 - 2025
Bachelor of Science in Software Engineering from Sukkur IBA University, completed from 2021 to 2025.
IT Support Technician, IT Support
Certification as IT Support Technician from Alison, completed in July 2025.
Introduction to MongoDB, Database
Introduction to MongoDB certification from MongoDB University, completed in May 2024.
Create Your First Multithreaded Application in Java, Programming
Create Your First Multithreaded Application in Java certification from Coursera, completed in May 2023.
Introduction to Dart, Programming
Introduction to Dart certification from Google Cloud via Coursera, completed in April 2023.
Intermediate, Pre-Engineering
2019 - 2021
Intermediate (Pre-Engineering) from Government Superior Science College, Khairpur, completed from 2019 to 2021.
Secondary School Certificate, General
2007 - 2019
Secondary School Education from Pooja Public High School, Choondiko, completed from 2007 to 2019.
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