Open to opportunities

Rehan Ahmad

@rehanahmad4

Message

I resolve VPS, web hosting, and customer technical support issues.

Pakistan

Message

What I'm looking for

I'm looking for a remote technical support or web-hosting role where I can resolve customer issues, work with VPS and cPanel/WHM environments, collaborate with technical teams, and continue growing my troubleshooting and web development skills.

At VPS Malaysia, I provide L1 technical support for VPS, web hosting, and shared-hosting customers through live chat, email, and ticket systems.

I troubleshoot Linux and Windows VPS issues involving login, RDP/SSH access, reboots, connectivity, and performance. I also manage cPanel/WHM accounts, DNS records, nameservers, domains, email configuration, backups, and WHMCS client requests.

Previously at BizPros, I supported customers with website, hosting, login, e-commerce, and plugin issues while maintaining websites in HTML, CSS, JavaScript, and React.js.

I work effectively in remote teams, manage multiple support conversations, and escalate advanced server or network issues when needed.

Experience

Work history, roles, and key accomplishments

Current

L1 Technical Support Agent

Current

Furcop Innovations Sdn Bhd

Jun 2025 - Present (1 year 2 months)

Provided L1 technical support for VPS, web hosting, and shared hosting customers via live chat, email, and ticket system. Troubleshot Linux and Windows VPS issues, managed hosting accounts using cPanel/WHM, and handled client management via WHMCS.

VPS System Web Hosting CPanel Linux Windows RDP SSH WHMCS DNS Domain Management Customer Support Live Chat Ticketing Systems Shopee

Education

Degrees, certifications, and relevant coursework

COMSATS University Islamabad

Bachelor of Science, Computer Science

2021 - 2025

Activities and societies: 1st position in FYP Evaluation Competition, COMSATS Lahore, FA2024.

Pursued a Bachelor of Science in Computer Science, graduating in January 2025. Achieved first position in the Final Year Project Evaluation Competition in Fall 2024.