Open to opportunities

Myra Sultan

@myrasultan

Detail-oriented apprenticeship admissions administrator with 5+ years in higher education, ensuring compliance and accurate learner records.

United Kingdom

Message

What I'm looking for

I’m looking to contribute to apprenticeship programme and compliance coordination—managing admissions, onboarding, and accurate learner records while improving administrative processes with clarity, compliance, and strong stakeholder support.

I’m a detail-oriented apprenticeship admissions administrator with over five years of experience in higher education. I’m known for being proactive, reliable, and focused on clear, accurate support for students and employers.

In my current role as an Apprenticeship Admissions Officer, I’m the first point of contact for enquiries and ensure strict adherence to DfE and institutional policies during enrolment. I verify documentation to maintain compliance and accurate student records, and I use the institution’s CRM/SITS system to maintain learner records and analyse progression data to mitigate risk.

I coordinate onboarding for new cohorts, creating and distributing welcome and induction packs while streamlining workflows across the academic year. I also liaise with internal delivery teams to support learner readiness for End-Point Assessments (EPA) and Functional Skills, helping keep end-of-cycle activity smooth and well-prepared.

Previously, I supported programme delivery as an Apprenticeship Business Administrator and managed learner progression, gateway paperwork, and sensitive changes like withdrawals, breaks in learning, and employer pathway updates. I’ve also served meetings by preparing agendas, taking minutes, and maintaining action logs, while managing programme-related contracts and subcontracting documentation with accuracy.

Experience

Work history, roles, and key accomplishments

Current

Apprenticeship Admissions Officer

Current

University of the Built Environment

Sep 2023 - Present (2 years 9 months)

Served as first point of contact for student and employer enquiries, providing accurate guidance on apprenticeship procedures, regulations, and programmes. Ensured DfE and institutional compliance during enrolment, maintained learner records in CRM/SITS, and coordinated onboarding to support EPA and Functional Skills readiness.

Apprenticeship Student Records Management Regulatory Compliance Onboarding Progression Risk Analysis

Apprenticeship Business Administrator

University of the Built Environment

Aug 2022 - Aug 2023 (1 year)

Provided administrative support to the programme delivery team by managing learner progression and gateway paperwork. Processed sensitive learner changes, supported meetings (agendas, minutes, action logs), and managed programme contract/subcontract documentation with high accuracy.

Gateway Paperwork Documentation Control Meeting Support Minute Taking Contract Administration Administrative Accuracy

Apprenticeship Admissions Administrator

University of the Built Environment

Aug 2021 - Aug 2022 (1 year)

Administered student enrolment and registration documentation and resolved queries promptly to support programme commencement. Coordinated with employers and apprentices to ensure required documentation was submitted on time.

Registration Documentation Query Resolution Employer Apprentice Coordination Compliance Documentation Programme Commencement Support

Apprentice Administrator

University of the Built Environment

Aug 2019 - Aug 2021 (2 years)

Supported day-to-day administration of learner records and communications, building strong experience in student-focused administrative support. Managed a high volume of learner and employer enquiries via phone and email while maintaining a professional service.

Administrative Assistance Customer Service