Olivia User

Managed sensitive data with a strong focus on accuracy and detail. Handled helpdesk inquiries and generated various ILR reports, including Rule Violations, Occupancy, and Funding.

Provided comprehensive administrative support for campus operations, including managing meeting minutes and tracking facilities requests via PlanOn. Oversaw key and signage requests, waste collection, car park management, and staff attendance.

Maintained high accuracy in handling sensitive data and managed the Richmond Helpdesk for various college requests. Assisted staff with system navigation and resolved issues, while preparing for new academic years by setting up courses and clearing error reports.

Delivered high-quality administrative support to enhance curriculum operations and managed daily curriculum priorities. Engaged with students through outreach and community partnerships, while working to achieve monthly recruitment targets.

Processed daily online enrolments and refunds, and managed a high volume of MIS tickets including reinstatements, transfers, and course changes. Maintained a clear error report and assisted staff with system navigation and troubleshooting.

Liaised with students and staff, managed learner enrolments, and produced ID cards. Handled course fees and payments, advised on subjects, and managed post and document filing.

Expanded knowledge of Education & Skills Agency Funding rules and audit requirements, processing AEB and subcontracting apprenticeships. Liaised with subcontractors to ensure compliance, data accuracy, and timely submission of information.

Invigilated major exams, including GCSE Maths and English, ensuring a silent and controlled environment. Distributed necessary equipment, escorted students, and managed the collection and return of exam papers.

Enrolled new and progressing learners, produced ID cards, and calculated course fees based on governing criteria. Handled cash and card payments, including cashing-up, and responded to subject inquiries.

Grade: D1 (D*D*D*)

Achieved a D1 (equivalent to A*) in BTEC Sport Level 3 Diploma. Also completed BTEC Dance Level 3 with an M1 grade.

Grade: D1 M1

Completed BTEC Dance Level 2 with D1 M1 and BTEC Applied Double Science Level 2 with D1 M1. Achieved GCSEs in Maths (C), Geography (C), Religious Studies (B), Citizenship (D), and iGCSE English Language (C).