Randell Bowers

I am a dynamic and results-driven workforce professional with over 10 years of experience across financial services, technology, and insurance industries. My expertise lies in workforce planning, data analysis, operations optimization, and team leadership. I have a proven track record of driving operational efficiency and enhancing employee engagement through strategic scheduling and data-informed decision-making.

In my current role as a Workforce Analyst/Manager at WEX Inc., I lead workforce management strategies across multiple lines of business, ensuring optimal staffing and performance. I advise senior leadership on data-driven approaches to improve service levels and reduce costs, and I have successfully designed and implemented workforce policies and call routing strategies. My collaborative efforts with Sales, Marketing, and IT teams have been crucial in mitigating risks and ensuring operational continuity.

Previously, I served as a Workforce Management Analyst at Asurion, where I maintained real-time agent scheduling and generated comprehensive WFM reports to support data-informed decisions. My experience also includes a background in retail management, where I honed my skills in team training and operational efficiency. I am passionate about leveraging my skills to contribute to a forward-thinking organization.