Mwila faith Mukuka

Handles inbound and outbound customer inquiries with professionalism and empathy, manages patient records while ensuring HIPAA compliance, and resolves shipment and billing issues for US-based clients.

Assisted in managing daily store operations, supervised inventory and supplier coordination, and supported customer service across multiple channels.

Delivered excellent customer service by handling inquiries and complaints, trained new employees on procedures, and prepared weekly feedback reports for management.

Processed customer transactions accurately, balanced cash registers, and assisted customers with product information and purchases.

Provided executive-level administrative support, managed calendars and travel arrangements, and maintained confidential records with discretion.

Managed daily business operations and staff performance, recruited and trained employees, and created social media content to increase customer engagement.

Activities and societies: Relevant coursework: Business Information Systems, Database Management, IT Project Coordination, Organizational Technology Strategy, Systems Analysis

Pursued a Diploma in Information Technology Management with coursework in business information systems, database management, and IT project coordination.

Activities and societies: Relevant coursework: Floral Design Principles, Plant & Flower Care, Colour Theory, Floristry Business Management

Completed a certificate in Basics of Floristry covering floral design principles, plant and flower care, and floristry business management.

Activities and societies: Relevant coursework: HIV Prevention, Counselling & Communication, Testing & Linkage to Care, Community Outreach & Advocacy

Completed a certificate in HIV Prevention Skills with coursework in counseling, testing, and community outreach.

Completed high school education.