Open to opportunities

Faith Mukuka

@faithmukuka

I support customers, executives, and operations through organized, confidential service delivery.

I'm currently supporting US-based clients at Advanced Diabetes Supply (Zimworx), handling customer inquiries, patient records, insurance verification, and shipment and billing issues while maintaining HIPAA compliance.

I've also delivered customer service at Astro-Mobile, provided executive support at Salma Sky, and managed customer transactions at Shoprite. My work includes calendar management, travel coordination, confidential records, reporting, employee training, and resolving customer concerns.

In retail leadership roles at Flowers 24/7 and Bijou Flower Cafe, I've managed operations, inventory, suppliers, staff coaching, events, budgets, promotions, and social media content. I also hold a Diploma in Information Technology Management covering business information systems, database management, and IT project coordination.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Advanced Diabetes Supply (Zimworx)

Handles inbound and outbound customer inquiries with professionalism and empathy. Manages patient records while ensuring HIPAA compliance and resolves shipment and billing issues for US-based clients.

Customer Service HIPAA compliance Patient Records Management Insurance Verification Account Management Problem Solving Quality Assurance

Trainee Manager

Flowers 24/7

Assisted in managing daily store operations and supervised inventory management and supplier coordination. Managed event planning and floral contract execution, and prepared budgets and sales forecasts.

Store Operations Inventory Management Supplier Coordination Event Planning Budgeting Sales Forecasting Staff Coordination Health and Safety Compliance

Executive Assistant

Salma Sky

Provided executive-level administrative support to senior management. Managed calendars, meetings, appointments, and travel arrangements, and maintained confidential records with discretion.

Executive Support Calendar Management Travel Coordination Report Preparation Confidentiality Office Productivity Digital Records Management

Customer Service Representative

Astro-Mobile

Delivered excellent customer service through effective handling of inquiries and complaints. Trained new employees on customer service procedures and company policies.

Customer Service Complaint Resolution Training Reporting Collaboration Communication Skills

Store Manager & Social Media Manager

Bijou Flower Cafe

Managed daily business operations and staff performance, including recruitment, training, and supervision. Created and managed social media content and developed promotional campaigns to increase customer engagement.

Store Management Staff Management Recruitment Training Inventory Management Social Media Management Content Creation Digital Marketing Analytics

Cashier & Front-End Assistant

Shoprite

Processed customer transactions accurately and efficiently. Balanced cash registers and maintained financial accuracy while delivering excellent customer service during busy periods.

Cash Handling Customer Service Point of Sale Financial Accuracy Merchandising

Education

Degrees, certifications, and relevant coursework

Alison

Diploma, Information Technology Management

Diploma in Information Technology Management with coursework in business information systems, database management, IT project coordination, organizational technology strategy, and systems analysis.