Open to opportunities

Mvelo Zulu

@mvelozulu

Message

Customer Service Officer delivering empathetic support and efficient, professional problem-solving.

South Africa

Message

What I'm looking for

I’m looking for a role where I can deliver empathetic customer service, stay calm under pressure, and use my organization, communication, and CRM strengths to improve response times and satisfaction—while growing with a professional team.

I’m a Customer Service Officer with experience as a first point of contact, providing empathetic support, resolving inquiries, assisting with orders and returns, and offering product knowledge. I’m a quick, accurate worker with strong memory, excellent communication, and a confident, friendly, always professionally presented approach.

I thrive under pressure and use my own initiative to keep service smooth—managing high call volumes, tracking interactions in CRM systems, and contributing to KPI achievement. I also bring complementary experience in incident reporting, CCTV monitoring, switchboard/audio production, and community-focused facilitation, which strengthens my ability to collaborate, stay organized, and deliver reliable results.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Outworx

Aug 2025 - Present (10 months)

Provided empathetic first-point customer support, resolving inquiries and assisting with orders, returns, and product questions. Troubleshot technical issues, maintained accurate records, and identified trends to improve processes while upholding brand image.

Customer Support Call Handling Order Management Returns Processing Product Knowledge Technical Troubleshooting Process Improvement

Current

Surveillance Officer

Current

Goldrush Bingo

Nov 2023 - Present (2 years 7 months)

Produced detailed incident reports for security breaches or suspicious activity and improved site safety through regular surveillance and CCTV monitoring. Maintained strict confidentiality, assessed risks and vulnerabilities, and supported team members during high-pressure situations using sound problem-solving.

Incident Reports Access Control Risk Assessment Security Protocols Confidentiality Surveillance Equipment Use Problem Solving

Customer Service Officer

Goldrush Bingo

Jan 2021 - Jan 2023 (2 years)

Handled high call volumes while maintaining a professional demeanor under pressure and ensuring timely, accurate responses. Used CRM systems to track interactions, supported achievement of departmental KPIs, and trained new hires to improve customer experience and service efficiency.

Customer Service Phone Support CRM Systems KPI Tracking Process Improvement

Education

Degrees, certifications, and relevant coursework

Durban High School

High School, Physical Sciences, Life Sciences, Mathematics

Completed secondary school studies with subjects including Physical Sciences, Life Sciences, History, Mathematics, Life Orientation, English (FAL), and Isizulu (HL).

Boston City Campus and Business College

Music Production Fundamentals, Music Production and Audio Engineering

Completed music production and audio engineering coursework, including Music Production Fundamentals 1 (Propellerheads Reason) and Fundamentals 2 (Native Instruments), plus music theory, Cubase, and advanced production and post-production.