Precious Ratau
@preciousratau
Customer-focused Customer Relations Specialist experienced in international BPO and retail support.
South AfricaWhat I'm looking for
I am a customer-focused Customer Relations Specialist with experience in international BPO campaigns, online retail support, hospitality administration, and frontline retail service. I have a strong record of handling high-volume inbound enquiries, processing returns/exchanges/refunds, and capturing accurate CRM data while remaining calm under pressure.
I have been recognised for service excellence and promoted for performance, served in acting supervisory roles, and won Hostess of the Year (2024). I am reliable, adaptable, currently studying Data Analytics, and available immediately for shift-based roles including weekends and public holidays.
Experience
Work history, roles, and key accomplishments
Customer Relations Specialist
iContact BPO
Nov 2024 - Jan 2026 (1 year 2 months)
Assisted U.S.-based customers with online shopping enquiries, processed returns/exchanges/refunds, and resolved order issues while maintaining accurate CRM records in a fast-paced, target-driven call centre.
Receptionist / Hostess
Cofi
Apr 2022 - Oct 2024 (2 years 6 months)
Managed front desk operations, bookings and customer enquiries, provided administrative support and acted as relief supervisor, earning Hostess of the Year and promotion to receptionist.
Retail Cashier
Edgars
Nov 2018 - Mar 2019 (4 months)
Delivered professional service in a high-volume retail environment, processed sales, returns and exchanges accurately, and resolved customer queries using POS systems.
Retail Cashier
Roots Butchery
Apr 2015 - Jul 2017 (2 years 3 months)
Assisted customers with purchases and enquiries, accurately handled cash, card and EFT transactions, and balanced tills during peak trading periods.
Education
Degrees, certifications, and relevant coursework
South West Gauteng College
N1-N4 Certificate, Mechanical Engineering
Completed Mechanical Engineering N1–N4 vocational modules at South West Gauteng College.
ALX Africa
Certificate, Virtual Assistance
Completed a Virtual Assistant certificate program focused on remote administrative and support skills.
Availability
Location
South AfricaAuthorized to work in
Job categories
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