Open to opportunities

Muthumma User

@muthummauser

I build scalable customer operations, onboarding systems, and support processes that improve resolution time and retention.

India

Message

What I'm looking for

I'm looking to lead customer operations or client success work where I can build scalable onboarding and support systems, use data to improve service quality, manage teams, resolve escalations, and drive retention and account growth.

I've led customer operations and client success at MetaLogic Digital, KOTS, PRIMO LCS, The Design Cart, and HVM Network, building SOPs, training programs, onboarding workflows, and support systems for fast-moving customer-facing teams.

At MetaLogic Digital, I introduced AI templates and standardized support chats that reduced query resolution time by about 25%, while improving onboarding consistency and process adherence by about 30%. I use Zoho CRM, Zoho Desk, Excel dashboards, and operational KPIs to manage escalations, strengthen reporting visibility, support retention, and help teams deliver consistent service.

Experience

Work history, roles, and key accomplishments

Client Success Manager

MetaLogic Digital Pvt. Ltd.

Nov 2025 - Feb 2026 (3 months)

Developed and implemented structured SOPs and training modules for sales and support teams, improving onboarding consistency and process adherence by ~30% in a fast-scaling real estate startup. Designed AI templates and standardized support chat processes, reducing average query resolution time by ~25% across customer support workflows.

SOP Development Training Zoho CRM Zoho Desk Templates Process Standardization